Return Policy

Our Tree Nursery Offers a Guaranteed Alive Plant & Tree Warranty.

We guarantee your stock to be alive and
in good shape on arrival.

To Prove Our Plants Arrive Alive Do This Simple Test Before Planting

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To see your tree is alive, scratch a small area
of the bark on the trunk of your plant, a few inches above the root system on trunk.
If below the bark is brown or black, your tree is not alive.
If below the bark is green, white or moist, your tree is still alive. Tree wilting is a normal process when they are shipped.They only need watered every day for the first few days after planting.

We do offer replacement plants at a 50% price reduction if your plants do not live for one season only.This is an "at cost" fee instead of full price.

We do reserve the right to substitute a plant of similiar species and value when we are sold out of the particular species ordered unless customer places in comments section of order form they will not accept substitutions.

Not responsible for Carrier Damage. However, if you want your plants insured, please specify this when ordering in comments section and your trees will be insured. Otherwise it's the customer's responsibility to handle any packages damaged in transit.

Plants are packaged to survive 10 days in transit. We use the American Nurseryman's ethics in packing and shipping. All plants are dug fresh, dipped in terasorb and peat moss then wrapped in plastic.

If you receive a shipment and there is a valid problem, call us within 24 hours of receival. Failure to call and report any problem within 24 hours will result in a non consideration of your claim.

- No cancellations

-No Refunds

-All Sales Final